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Our cookies are delicate and often break during shipping, especially in warm weather. Here's what we do to help: • To prevent extra days in transit, orders will usually only be shipped Monday through Wednesday. Any orders received after pick up on Wednesday will be shipped on Monday. • We are happy to provide a complimentary ice pack with orders of 5-7 packages or 1 to 3 packages (due to our shipping box sizes). Please add an ice pack to your order from the checkout page or leave a note in the comments. Please note these measures only help. If you don't want to risk broken cookies check out our store finder or try our Cookie Dough or our NEW Fudgy Brownie Bites instead. Thank you for your support!