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Our cookies are delicate and often break during shipping, especially in warm weather. Here's what we do to help: • To prevent extra days in transit, orders will usually only be shipped Monday through Thursday. Any orders received after pick up on Thursday will be shipped on Monday. • We are happy to provide a complimentary ice pack with orders of 5-7 packages or 1 to 3 packages (due to our shipping box sizes). Please add an ice pack to your order from the checkout page or leave a note in the comments. Please note these measures only help. If you don't want to risk broken cookies check out our store finder for a location near you. Thank you for your support!